MISSION
Our mission is to focus our entire organisation on delivering
outstanding customer service that exceeds the customer expectation…
so that our word of mouth, repeat business will continue to bring higher
rewards to all team members of our organization.
VALUES
CUSTOMER ENTHUSIASM: We are dedicated to bring the customers
the experience that gets them enthusiastic about us by showing that
we really care about them as a person and by making them a friend of
our company through trust and confidence.
COMPETITIVE PRICING: We are dedicated to bring the customer
the value of doing business with us because of the competitive pricing
and friendly atmosphere created by our people.
CONTINUOUS IMPROVEMENT: We are dedicated to involve
all team members in seeking input and in training in order to excel
and improve continuously for our growth benefit and for the benefit
of our customers.
RECOGNITION: We are dedicated to recognise any team
member who is innovative and stands out among us as making an outstanding
contribution to customer service, to fellow team members, and to our
organisation.
TEAMWORK: We are dedicated to working together as a
team by fostering great communications and cooperation among our team
members.
VISION
Our vision for the Oliver Markey Accident Repair Centre
is to be:
THE FIRST CHOICE RECOMMENDED BY OUR CUSTOMERS BY…
Developing and rewarding the best quality team.
Delivering outstanding service and value.
Creating new opportunities.
Achieving remarkable results.
PHILOSOPHY
Our philosophy is to employ whatever resources are necessary
to make sure our customers are completely satisfied so that they will
definitely recommend us to their friends and relatives.